Need Help With Email? Ask Your Email Questions Online
Hi, and thank you for asking your question.
Do you use any email program, e.g. Outlook, to access your emails?
May I connect remotely with you to check the issue now?
Please reply back to me below. Thank you.
Please disregard the remote offer on your screen; the remote session will come at NO extra charge. Do reply back to me below, and I'll provide you with the steps to connect remotely thereafter. Thank you.
No issues; we can troubleshoot the issue on this page itself, but it will take some time for us to pin down the exact issue this way.
Just to clarify, are you unable to receive ANY emails on your Gmail account now?
OK, let me send you a test email now; one moment, please.
Please check your emails now; did you receive a test email from me this time?
Keep me posted.
Hmm; looks like some filters have been set for your email account now, which is preventing you from receiving new emails. When did this first start?
Also, it might be difficult for me to troubleshoot the issue further without looking at your account settings myself. Please rest assured; our remote will be 100% secure, and you will have full control over your screen and can see exactly what I'm doing as well. Could we do this remotely now, please?
No issues. Sorry, I don't have enough time to do it this way, so will forward your question to our other experts now.
Please do NOT rate until your issue has been resolved; you will be automatically notified when another expert picks this up. Thanks.