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Byron, PC Support Tech
Category: Email
Satisfied Customers: 2735
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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I have locked myself out of my new computer and do not have

Customer Question

I have locked myself out of my new computer and do not have the password ***** userID
it keeps coming up Hotmail account that I don't recall setting up. I did add a gmail account Nancy Holmes
Submitted: 1 year ago.
Category: Email
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist. Since this is a new machine the easiest way to fix this would be to reset the machine and start over fresh with a new account and password. To do that start or restart the machine so that you are looking at the login screen (but don't try to log in yet)

While holding down the Shift key click the power icon in the lower right corner and select Restart.

Release the Shift key when you see "Please Wait"

When the Choose an Option screen opens click Troubleshoot

then click Reset this PC to start the recovery process.

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