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Hello. My name is ***** ***** I will be assisting you today.This will be easier to troubleshoot via a remote session, would that work with you?
If you're trying to save emails as a PDF file, I would use http://www.cutepdf.com
I don't know about saving them in a batch, you would need to print each one at a time with cutepdf
Looks like that requires additional software to be installed, I'll open this up to see if anyone else is familiar with these programs.
I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
I am sorry to hear that. I will send up the refund request now.
I am not part of billing. I have no idea how quickly the refund will be sent. I already sent the request.