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Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 16054
Experience:  10+ years of work experience.
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I lost my hard drive last Sunday (have a backup from the

Customer Question

I lost my hard drive last Sunday (have a backup from the previous Sunday -- no real data loss), have a new system and I am trying to get Thunderbird up and running with my previous email accounts and profiles. I have been online looking for answers and cannot find one that works when I implement the steps described.
Mark Sejman
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

Just to clarify, did Thunderbird not recognize the old profile when setting it up using the Profile Manager?

May I set up a quick remote session, which will allow me to connect directly to your screen and assist you with the issue?

Please reply back to me below. Thank you.

Customer: replied 1 year ago.
That will be fine.
Expert:  Bryan replied 1 year ago.

OK. Let's get started with the remote session now. Please open up the following link:

Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)

OPEN/RUN the file from your downloads, and I'll be connected.

If you face any issues, just reply back to me below.

Thank you.

Expert:  Bryan replied 1 year ago.

Thank you for the remote session. I'll forward your question to our other experts now, who can assist further; you will be automatically notified by email once another expert picks this up.

Please do not rate until your issue has been resolved. Thank you.

Expert:  Jason Jones replied 1 year ago.


I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,

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