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Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 11810
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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What do I do when my computer is suddenly asking password to

Customer Question

What do I do when my computer is suddenly asking for a password ***** a Microsoft password ***** is showing an email address we do not have
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

Just to clarify, are you being prompted for the password ***** log on to your Windows account?

If so, are you using Windows XP, Vista, 7, 8 or 10?

Please reply back to me below. Thank you.

Expert:  Bryan replied 1 year ago.

Hi again, do you still need help with this issue? Would you like me to provide you with directions to carry out a system recovery, which will restore the computer back to factory defaults and allow you to create a NEW user account in the process?

Do keep me posted.