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Cannot get email on iphone, can get internet, instagram but

Customer Question
cannot get email on iphone...
cannot get email on iphone, can get internet for facebook, instagram but no email
Submitted: 2 years ago.Category: Email
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Answered in 2 minutes by:
9/22/2015
Email technician: Richard, Email Systems Specialist replied 2 years ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 39,576
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

As the first step as it was not clear if you did this already, but can you hold the home and power button for about 10 seconds until you see the Apple Logo then release.

Let the phone restart and tell me if you can not get emails

Let me know the results please

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Customer reply replied 2 years ago
still no emails
Email technician: Richard, Email Systems Specialist replied 2 years ago

Can you tell me which email service it is connecting to please

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Customer reply replied 2 years ago
yahoo mail
Email technician: Richard, Email Systems Specialist replied 2 years ago

Thanks

Are you able to sign into it via your computer?

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Customer reply replied 2 years ago
I am getting my emails on the computer
Email technician: Richard, Email Systems Specialist replied 2 years ago

Thank you

What is the error you get when you try to connect and download mails on the iPhone?

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Customer reply replied 2 years ago
there is no error message I go to email it says updated just now and nothing downloads
Email technician: Richard, Email Systems Specialist replied 2 years ago

What happens if you send an email from the account?

Send it to yourself, is it received?

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Customer reply replied 2 years ago
when I send it I hear the tone that it was sent but it doesn't come through
Email technician: Richard, Email Systems Specialist replied 2 years ago

do you see it come through on the computer though?

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Email technician: Richard, Email Systems Specialist replied 2 years ago

ok, how are you checking the emails on your computer? Via an email program such as outlook 2010?

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Customer reply replied 2 years ago
outlook but I think it's 2007
Email technician: Richard, Email Systems Specialist replied 2 years ago

ok, most common cause is outlook is removing emails from server after download

In outlook,

Click Tools, then Accounts Settings from the menu bar:

Select Your account to change.

Highlight the account you want to change, then click Change to open the settings window.

The "Change E-mail Account" window opens.

Open the Advanced settings screen.

Click the "More Settings" button, then choose the "Advanced" tab.

In the "Advanced" tab, check the Leave a copy of messages on the server checkbox.

Save this, then send a new email and it should now appear on both computer and the iPhone

Let me know the results please

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Customer reply replied 2 years ago
That box is already checked
Email technician: Richard, Email Systems Specialist replied 2 years ago

ok, do you have other computers or devices connecting to this account?

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Customer reply replied 2 years ago
no
Email technician: Richard, Email Systems Specialist replied 2 years ago

click on this account and sign into your account there

http://mail.yahoo.com

Do you also see your emails there?

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Customer reply replied 2 years ago
ok then what
Email technician: Richard, Email Systems Specialist replied 2 years ago

then tell me please Do you also see your emails there?

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Customer reply replied 2 years ago
no it says the folder is empty
Email technician: Richard, Email Systems Specialist replied 2 years ago

ok, so something is connecting to your account and deleting the emails when it downloads them, this is why the iPhone does not get them as you see on the server there are no emails.

So something else has to be connecting to the account.

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Email technician: Richard, Email Systems Specialist replied 2 years ago

do a test, power off the computer and then email from the iPhone to yourself and see if it is received with the computer powered off.

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Customer reply replied 2 years ago
If I power off we will be disconnected
Email technician: Richard, Email Systems Specialist replied 2 years ago

yes, but when you power on you can return here and post a message

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Customer reply replied 2 years ago
thyen I will have to pay 45.00 again right?
Email technician: Richard, Email Systems Specialist replied 2 years ago

no, you do not pay anything else, you just return to this web page please and post a message, exactly like you are doing now.

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Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 39,576
39,576 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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