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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 37491
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Lost my HOMEWLAN username & password - how can I reset?

Customer Question

Lost my HOMEWLAN username & password ***** how can I reset?
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hi,
I'm sorry about the issue. Do you mean your Wi-Fi/wireless password
Or is it email password? etc.?
Do you have windows xp, vista, or 7, or 8, 10?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
WLAN username & password
Windows 10
Expert:  Viet - Email Tech replied 1 year ago.
Do you mean wireless/Wi-Fi connection issue?
What is the model of your Internet/wireless modem/router device?
Are you able to open any program on the Windows 10 computer?
Please let me know. Thank you.
Customer: replied 1 year ago.
WI-FI connection issue
IPhone 5s is asking for "HOMEWLAN" password
Router is Billion BiPAC 7401VGP
Have not got password ***** router either
Expert:  Viet - Email Tech replied 1 year ago.
At the Wi-Fi setting on the the iPhone, it only asks for a password, not a username right?
Are you looking for the Wi-Fi password?
Is your Windows 10 computer connected to the Billion BiPAC 7401VGP device with a cable? Or is the connection wireless?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Cable
Expert:  Viet - Email Tech replied 1 year ago.
Do you have a laptop or wireless computer that is able to connect to the billion device wireless connection (not cable connection)?
Do you know how to access the Billion router device's website on the computer?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
I have ipad which is on net & I have typed in Billion Bipac 7401VGP
Router password ***** input by a technician a few years ago - I can't find him or password
Expert:  Viet - Email Tech replied 1 year ago.

Thank you. Please check at the back/bottom of your Billion device to see if there is any password/key (it is case-sensitive.)

- If that does not work, then on the computer or the iPad, please click on the website below:

http://192.168.1.254

, then when prompted, enter admin for the Username and enter admin for the Password (all in lowercase)

, then there, click on the WLAN option (if needed, click on Basic first)

, then you should see the key/passphrase/password... there (it is case-sensitive.)

; (if needed, check for the (wireless) security option first)

Please reply at the box below to continue troubleshooting. I will provide another solution if it does not work. Thank you.

Customer: replied 1 year ago.
Typed in on iPad but link goes straight to a list of web sites that are all ads for other companies???
Followed on this computer but will not open page & will not refresh to site
Expert:  Viet - Email Tech replied 1 year ago.

I'm sorry, that is strange. On the computer, can you right-click on the Start button (which is the windows logo icon at the lower left corner of the computer's screen), then click on Command Prompt

, then type ipconfig

, then press Enter key

, then tell me the numbers next to the item Default Gateway (scroll up /down as needed.)

Thank you.

Expert:  Viet - Email Tech replied 1 year ago.

Also, if you'd like to, I can connect remotely to your computer, so I can retrieve your modem/router's Wi-Fi password ***** through your computer together with you.

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
10.99.12.250
Expert:  Viet - Email Tech replied 1 year ago.

Can you click on the website http://10.99.12.250 this time, then see if it shows the login page?

Please let me know. Thank you.

Customer: replied 1 year ago.
Did it on this computer - yes it does
Expert:  Viet - Email Tech replied 1 year ago.

Great. At that website:

http://10.99.12.250/

, enter admin for the Username and enter admin for the Password (all in lowercase)

, then there, click on the WLAN option (if needed, click on Basic first)

, then you should see the key/passphrase/password... there (it is case-sensitive.)

; (if needed, check for the (wireless) security option first)

Please let me know. Thank you.

Customer: replied 1 year ago.
same problem - asking for password???
Expert:  Viet - Email Tech replied 1 year ago.

Do you mean at the website http://10.99.12.250 it asks Username and Password, then enter you enter admin for the Username, then also enter admin for the Password, then login, it won't take it at that website? Please let me know. Thank you.

Customer: replied 1 year ago.
That's right - comes back with the cursor blinking on password
Expert:  Viet - Email Tech replied 1 year ago.

Sorry, please have the phone number of your Internet service provider ready, in case you need it.

Then please do the following:

- Use a pin or paperclip to push and hold the tiny Reset button at the back/bottom of the Billion device for about 10 seconds

, then wait a bit

, then see if you can log in the website http://10.99.12.250 or website http://192.168.1.254 with username admin and password admin

Please let me know. Thank you.

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