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sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Email
Satisfied Customers: 5740
Experience:  Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting
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I am unable to get my gmail inbox personal mail on my Smart

Customer Question

I am unable to get my gmail inbox personal mail on my Smart Phone. I have gone through all of the steps with Gmail and with Consumer Cellular. They are unable to solve the problem and said to call Google.
My daughter signed into my gmail on the computer and now I can't get rid of her gmail account from my computer. She does not live with me and only checked her mail when she was here one time. Is there any connection?
Submitted: 2 years ago.
Category: Email
Customer: replied 2 years ago.
Okay.
Expert:  sudipto_dutta replied 2 years ago.

Do you mean, you do not get any mail on your phone or only some mails are skipped ?

Customer: replied 2 years ago.
I have an aol.account that I would like to get get rid of. I have not received email on that account either since Sept. 3rd. I successfully changed my password ***** that day to that account. I set up the gmail account and was told it was successful as well.
Customer: replied 2 years ago.
I talked with Aol tech support at the time. I was told to contact Consumer Cellular. He couldn't solve the problem either.
Customer: replied 2 years ago.
My Motorola ID was set up on Sept 12. I eliminated about that time the original gmail address that was set up several months ago but I never used it. I deleted that account but I still get the message on the front of my phone that says "internal error. Unable to locate Janelaw.aw) the first email that shouldn't be there anymore.
Customer: replied 2 years ago.
My phone says I have two new gmail messages but they do not appear in the inbox.
Expert:  sudipto_dutta replied 2 years ago.

Do you see the gmail app icon on your phone, please remember the email app and gmail app are two different apps. If you are opening the Email app then, you will not see the emails.

Customer: replied 2 years ago.
I don't know what you mean. I click on the white envelope with the red border.
Customer: replied 2 years ago.
How do I get rid of the email that is in my daughter's name. LIke it is an account on my computer. It is a gmail account. Also, am i not clicking on the white envelope when I want my email on the phone?
Customer: replied 2 years ago.
I still need an answer.
Customer: replied 2 years ago.
When I bring up all of the icons at the start, what am I clicking on?
Expert:  sudipto_dutta replied 2 years ago.

So, do you want to solve the problem with the computer ?

Customer: replied 2 years ago.
First, what do I click on the phone if I am not clicking on the white envelope with the red trim?
Expert:  sudipto_dutta replied 2 years ago.

What is written below that app, is it "Gmail" ?

Customer: replied 2 years ago.
Second, yes, I would like to solve the prob of removing my daughter's gmail account from my computer when using the Chrome browser. It's not there with Firefox browser. And yes gmail is written under the white and red envelope.
Expert:  sudipto_dutta replied 2 years ago.

OK, when you open the Gmail app from your phone, are you able to see any emails listed ?

Customer: replied 2 years ago.
they are there now. What did you do?
Expert:  sudipto_dutta replied 2 years ago.

It seems the app started to sync the emails from the server and you can see them. Now, tell me if you are replying me from the chrome browser or Firefox browser ?

Customer: replied 2 years ago.
You did something that should have happened to begin with when I first set up gmail. Yes i want to answer the computer question.
Expert:  sudipto_dutta replied 2 years ago.

OK, open gmail from chrome browser and reply me back.

Customer: replied 2 years ago.
Okay. will I lose you since we are talking using Firefox on my computer? I will have to switch to Chrome.
Expert:  sudipto_dutta replied 2 years ago.

No, do not close firefox, just open gmail from chrome and reply me back from firefox.

Customer: replied 2 years ago.
ok.
Expert:  sudipto_dutta replied 2 years ago.

Here is a video link, just watch it for the steps to logout from the gmail account. Please let me know the result.

https://www.youtube.com/watch?v=UUGPRNt3ryA

Customer: replied 2 years ago.
I opened gmail using the chrome browser and it was my daughters email inbox with the full listing of her mail, her picture, etc.
Expert:  sudipto_dutta replied 2 years ago.

Follow the steps from the link below to log out from her account and let me know the result.

https://support.google.com/mail/answer/8154?hl=en

Customer: replied 2 years ago.
I will do my best to follow the steps.
Expert:  sudipto_dutta replied 2 years ago.

Those are two easy steps. Please let me know, if you need any further help, otherwise please remember to give positive rating below, as that is the only way I am compensated for my time and effort.

Customer: replied 2 years ago.
I clicked on the link and I could not follow the instructions because I am still on Firefox and I have to go to Chrome. I wrote down the link so I can switch to Chrome and type it in and then click on her pcicture. Right?
Expert:  sudipto_dutta replied 2 years ago.

Click on her picture and then click on Signout to log out from the account.

Customer: replied 2 years ago.
Okay. I did that and it disappeared.
Expert:  sudipto_dutta replied 2 years ago.

What disappeared ?

Expert:  sudipto_dutta replied 2 years ago.

Hi, are you able to log out from your daughter's email account ?