How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
Type Your Email Question Here...
Richard is online now
A new question is answered every 9 seconds

I have had a Firefox account. Tonight, while working with

Customer Question

I have had a Firefox account for decades. Tonight, while working with AOL tech support it was deleted by the technician. I was working with him b/c emails were lost suddenly - about 11 pm - from my "inbox". He said it was the fault of Firefox, not AOL. He deleted Firefox and tried several times to reinstall it, but failed. Now he installed Google Chrome. AOL attempted to retrieve my messages, but it only recaptured ones which had been in the trash folder. What I needed were the messages I had saved in my "inbox" folder. The technician did not report anything to Firefox. Perhaps he should have. Can you help me?
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

hi there and welcome

Ok, if you use AOL via Firefox, then Firefox has nothing to do with this, as it is just a web browser, it does not do anything with your emails. Its the same via any web browser.

Its like visiting a web site, its the website itself that does everything, the browser is just letting you view via it.

So I am not sure who this Tech person was but they are 100% wrong, that I can guarantee.

But with your problem. First, you can sign into your AOL account still correct?

Expert:  Richard replied 1 year ago.

Hi there, can you return to your question here please

Expert:  Richard replied 1 year ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.



Related Email Questions