How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Norman Your Own Question
Michael Norman
Michael Norman, Information Systems Manager
Category: Email
Satisfied Customers: 164
Experience:  Director of Technology
Type Your Email Question Here...
Michael Norman is online now
A new question is answered every 9 seconds

Using my sons phone. My phone has me locked out. 't remember

Customer Question

Using my sons phone. My phone has me locked out. Don't remember my Gmail password ***** Someone please help me
Submitted: 1 year ago.
Category: Email
Customer: replied 1 year ago.
My phone number is(###) ###-####
Customer: replied 1 year ago.
Please send texts to both phones thank you.
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Michael Norman replied 1 year ago.

Hello. My name is, Mike. To reset your Gmail password ***** have a couple of options which I have listed below:


Please go the following link:

1) Click on "I don't know my password."
2) Type in the email address and hit "Continue"
3) Enter the captcha code and "Continue"
4) Next page where it asks you to enter the last password ***** remember, hit "I don't know."
5) Next page it may display a secondary email address attached to the account. If you do not recognize the secondary email account, below the "Continue" button in small text click on "Verify your identity" which is in blue text.
6) Then it will ask you for an email address they can use to contact you. Type in your email address and "Continue"
7) Then continue with the verification questions.

Option #2
Go to the following link:

Follow the instructions under "Contact Customer Support."

You will notice the first item is to fill out their online support form. After completing the form they will open a support ticket and you will receive a ticket number which you didn't previously have.

Then you can call them using the numbers they provide in the second step.

Related Email Questions