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Pete, Computer Expert
Category: Email
Satisfied Customers: 17404
Experience:  CISCO certified computer and networking expert
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How do I reach a live person OR a phone number. someone

Customer Question

how do I reach a live person OR a phone number. someone "coldcalled me this morning claiming to be from windows in urgent need to fix my computer. My computer has gone absolutely haywire HELP!
Submitted: 1 year ago.
Category: Email
Expert:  Pete replied 1 year ago.

Hi there,

Microsoft Windows will never cold call you, so any calls of that nature should always be ignored.

I can connect remotely to your computer and fix it for you.

Let me know if you would like this service?

Customer: replied 1 year ago.
What is wrong with my computer? This answer will help me make a decision. I'm an eighty year
Customer: replied 1 year ago.
old granny that is not so computer literate. Thanks for your patience..
Expert:  Pete replied 1 year ago.


it is likely that some type of malicious software has been installed on it by the person claiming to be from Windows.

Some scans and other procedures will need to be done to remove the bad software.

I can do this for you remotely, or you could take it to a computer shop for repair if you prefer.

Customer: replied 1 year ago.
I did not let the "Windows" caller work on my computer, for the record, Do I understand that you will do the work and the charge will be $48. You have my permission.Will this take long?
Expert:  Pete replied 1 year ago.

Yes I can see what the problem is and work on fixing it for you.

I would estimate it may take up to an hour, or possibly longer.

Customer: replied 1 year ago.
are you finished??
Expert:  Pete replied 1 year ago.

No, I have not connected to your computer yet - you will need to accept the offer that I sent through previously.