How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 5210
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Type Your Email Question Here...
Kamil Anwar is online now
A new question is answered every 9 seconds

I recently attempted to move up to AOL Desktop 9.8.0. Why

Customer Question

I recently attempted to move up to AOL Desktop 9.8.0.
Why can I not sign into AOL Desktop 9.8.0?
I get the following information:
Error AC-3000 err 0x84100103
OS Unknown; ACS
TCP/IP Connection Using DUN Entry
Firewalls: Microsoft
However, I have McAfee as my firewall.
I followed instructions and check to see if the following apps were being block by both firewalls:
They are not being denied access by Mcafee or Microsoft firewalls.
The McAfee Firewall is in charge, not the Microsoft firewall.
I have restarted by computer several times and still get the same result.
By clicking explore button, I the AOL browser goes to the internet, and I can get to my AOL mail that way, but I would like to log on the regular way.
Submitted: 2 years ago.
Category: Email
Expert:  Kamil Anwar replied 2 years ago.

May i connect with you remotely to check/fix the issue directly? Thanks