How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Sandy Your Own Question
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6175
Experience:  I have 7+ years of experience in fixing emails issues.
Type Your Email Question Here...
Sandy is online now
A new question is answered every 9 seconds

When trying to open my e-mail I get the following: "The file

Customer Question

When trying to open my e-mail I get the following: "The file C:\Users\Barbara\documents\Outlook Files\*****@******.*** cannot be found"
Submitted: 1 year ago.
Category: Email
Expert:  Sandy replied 1 year ago.

Hi,I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it is fixed. Please remember to rate.

Please reply at the box given below and type your queries/resultat the box given below.

PST files are affected in this case. You need to scan this PST file and repair them. If required, create a new profile.

May I connect with you remotely to check/fix the issue directly?

Remote support can save a lot of time if you are not comfortable with performing steps yourself. It is 100% safe and secure.

If you do not want remote support, I'm ready to help you in the question and answer mode. Please reply at the box given below.

Please let me know.

Thank you.

Expert:  Sandy replied 1 year ago.

Pleas accept the remote support offer. Click the link:

Scroll down on that page and and then Click “I agree” at the bottom.
then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.

Expert:  Sandy replied 1 year ago.

Please reply back to me at this box below. Thank you.

Related Email Questions