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Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 16040
Experience:  10+ years of work experience.
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I have some customers that are not receiving emails from my

Customer Question

I have some customers that are not receiving emails from my gmail account. I do not receive an error message back either. Others are receiving just fine. Any idea why?
Submitted: 1 year ago.
Category: Email
Expert:  Jason Jones replied 1 year ago.


I am the person that will be helping you today.

As long as one person is receiving your emails, all should be. Often times, the culprit in such cases is that the email is blocked and/or filtered by the receiver's email server or application. I would suggest that you ask your customers to save your email address in their contact list to make sure that their filters do not block the email. In other words, when the email comes, it is probably redirected to their Spam or Trash folder.

If you need anything else in the future, please let me know.

Thank you for your time today.

- Jason

Customer: replied 1 year ago.
These are people who I regularly email and have had no problems in the past and now all of the sudden they aren't receiving them. There has to be more to it than this answer.
Expert:  Jason Jones replied 1 year ago.

Who are their email providers?

Customer: replied 1 year ago.
I don't know.
Expert:  Jason Jones replied 1 year ago.

In other words, what comes after the @ sign in their email address?

Customer: replied 1 year ago.
Expert:  Jason Jones replied 1 year ago.

I understand that this has not always been the problem. Just because their email systems were setup correctly at one time, doesn't mean they are still setup the same way. If you wish, I can take a look at one of your customer's computers remotely so that I can locate the culprit.

Customer: replied 1 year ago.
No. I cannot ask my customers to allow you to log into their computers. There is something wrong on this end or there wouldn't be so many instances of this happening. This was a wasted $65.
Expert:  Jason Jones replied 1 year ago.

If you believe this was a waste, I can send up the refund request for you now.

What may have happened is that there is a problem with your distribution list. May I ask which application you use to send emails? (Outlook, Mac Mail, Internet browser, etc)

Customer: replied 1 year ago.
webmail through Firefox and also tried Chrome
Expert:  Jason Jones replied 1 year ago.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 1 year ago.
Please set up a refund request. I have had to figure this out on my own. Thanks!
Expert:  Jason Jones replied 1 year ago.

Thank you.

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