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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I bought office on April 23, 2015. MY COMPUTER CRASHED and I

Customer Question

I bought office on April 23, 2015. MY COMPUTER CRASHED and I lost it. how can get it back?
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
I'm sorry about the issue. Is it Microsoft Office?
What Office version did you buy, such as 20010, 2011, 2013, etc.?
Did you purchase it online or in-store? What store or company did you purchase from?
Do you still have the license and/or order confirmation / email confirmation?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
I belive it was 2013 I got it online. no I lost it when it crashed, windows 8.1 yes
Expert:  Viet - Email Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Email Tech replied 1 year ago.
Let's try the following:
Please click on the website below:
Then download / run the file called TeamViewerQS...
Then tell me the ID and password ***** will provide in the TeamViewer program.
Do not close the TeamViewer program.
When you are available, please reply back at the box below to continue. Thank you,