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I need to get a gmail password without having to reset it

Customer Question
I need to get a...
I need to get a gmail password ***** having to reset it can you help?
Submitted: 2 years ago.Category: Email
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Answered in 1 minute by:
9/2/2015
Email technician: Richard, Email Systems Specialist replied 2 years ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 41,043
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

When you set up the account, did you specify an alternative email address or cell phone with the account?

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Customer reply replied 2 years ago
but i need the password ***** go to my shaw email and i have changed my cell number since and forgot to set it up with gmail.
Email technician: Richard, Email Systems Specialist replied 2 years ago

so the Shaw email is the secondary email account?

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Customer reply replied 2 years ago
It is***@******.***, my gmail account is linked to my husbands email address***@******.*** we share it.
Customer reply replied 2 years ago
I remember the old password ***** was burnaby77
Customer reply replied 2 years ago
Are you there?
Email technician: Richard, Email Systems Specialist replied 2 years ago

ok, can you then choose the option for Google to send the code to your husbands email account if this is linked to yours as it would give this option?

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Email technician: Richard, Email Systems Specialist replied 2 years ago

yes, I am here please allow a minute for me to reply

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Email technician: Richard, Email Systems Specialist replied 2 years ago

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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Customer reply replied 2 years ago
No. I think he is cheating on me and i just want to see for sure.
Email technician: Richard, Email Systems Specialist replied 2 years ago

ok, you have to do the reset, its the only way sorry.

Else the whole security of gmail would be floored

But, do you both use the same computer? and is the computer yours?

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Customer reply replied 2 years ago
I don't want him to know i am looking through his emails. He changed our password ***** didn't tell me.
Email technician: Richard, Email Systems Specialist replied 2 years ago

yes, but I asked, do you both use the same computer? and is the computer yours?

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Customer reply replied 2 years ago
The computer is mine.
Email technician: Richard, Email Systems Specialist replied 2 years ago

ok, and do you both use the same computer?

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Customer reply replied 2 years ago
We used to that is how i knew the password. He is being secretive and changed the password ***** me.
Email technician: Richard, Email Systems Specialist replied 2 years ago

ok, so he now uses his own computer?

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Customer reply replied 2 years ago
Can you help or No? Yes
Email technician: Richard, Email Systems Specialist replied 2 years ago

if he uses his own computer you will not be able to gain access to his account without resetting the password

If you both shared the computer we could have done something.

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Customer reply replied 2 years ago
ok thanks bye.
Email technician: Richard, Email Systems Specialist replied 2 years ago

Can I assist you with anything else?

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Email technician: Richard, Email Systems Specialist replied 2 years ago

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 41,043
41,043 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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