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Facebook account has been hacked, need to change my password

Customer Question
***** do not know my...
Facebook account has been hacked, need to change my password ***** do not know my current password
Submitted: 2 years ago.Category: Email
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Answered in 5 minutes by:
9/2/2015
Email technician: Richard, Email Systems Specialist replied 2 years ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 39,617
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

What exactly happens now when you try to sign into your Facebook account?

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Customer reply replied 2 years ago
I can get into Facebook because my password ***** saved, have been informed by several people that are not friends on Facebook that they have received messages from me telling them information such as I have won a lot of money and that I have recently moved to Florida
Email technician: Richard, Email Systems Specialist replied 2 years ago

ok, are you sure it was not emails they received? As this common scam is always done via emails, not via facebook messages.

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Customer reply replied 2 years ago

If you get through on my cell call xxxxxxxxxx thanks

Email technician: Richard, Email Systems Specialist replied 2 years ago

It is easier for me to connect to your computer and do this instead, as over the phone its hard with instructions to relay

I have made an offer for this instead.

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Email technician: Richard, Email Systems Specialist replied 2 years ago

then we can do this together on your computer

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Customer reply replied 2 years ago
No thanks, ***** ***** charges are not acceptable,
Email technician: Richard, Email Systems Specialist replied 2 years ago

As I mentioned it is optional as you were asking for a phone call which is also an additional charge.

So we just continue here.

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Customer reply replied 2 years ago
NO THANKS
Email technician: Richard, Email Systems Specialist replied 2 years ago

No what sorry?

Sorry I am a little confused now. I asked a question, then you replied to call you, then no thanks.

Can you tell me what you now want please?

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Customer reply replied 2 years ago
Would my total charge be 39.00 dollars?
Email technician: Richard, Email Systems Specialist replied 2 years ago

No, its an additional service, like the phone call you are requesting, so it is additional.

As I said this is optional else we continue here

I only offered it as you wanted a phone call which is about the same cost, but this is better for you as we are then on your computer

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Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 39,617
39,617 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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