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Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 11708
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I cannot get into my computer because I forgot my password

Customer Question

I cannot get into my computer because I forgot my password
for Outlook.com. I need to set up a new password
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

Could you let me know the full email address for your Windows account, please?

Please reply back to me below. Thank you.

Expert:  Bryan replied 1 year ago.

Please open up the following link now:

https://account.live.com/resetpassword.aspx

Click "I forgot my password" and click Next.

Next, type in your Microsoft email address (the one you use to log in to your computer) and the code on the screen, and click Next.

Follow the on-screen directions to reset the password ***** your account accordingly. Done that, you should be able to use the new password ***** log on to the computer itself.

If you need more help, please use the Reply tab to continue our conversation.

Otherwise, I'd appreciate it if you could kindly take a moment to RATE my service by clicking on (and submit) a star rating at the top of this page. Thank you!

Customer: replied 1 year ago.
Sorry. Since I couldn't get into my computer, I did not see your email until now. I cost me but I will keep you in mind in future problems.
Expert:  Bryan replied 1 year ago.

I'll close out this question for you now. Thank you.

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