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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6957
Experience:  Computer Software Support Specialist for more than 10 years
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I have the address: Starting August 20 I have not received

Customer Question

I have the address: ***@******.***
Starting August 20 I have not received any mail and I was not able to receive any mail.
I am now using an alternative address: ***@******.***
All my aol mail is being returned undelivered to me and all incoming mail is being returned to sender with a note that I am not accepting any mail.
Please look into this and advise.
Thanks *****
Submitted: 2 years ago.
Category: Email
Expert:  Jess M. replied 2 years ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your AOL email issues. Before I can provide a solution for you in this problem, please tell me the following information:

  1. Are you using a computer with Windows XP, Vista, 7, 8 or 10?
  2. Are you using a free AOL account or a premium or paid email account?
  3. If you are using a free AOL account, are you using to a web browser like Internet Explorer, Chrome or Safari access your AOL emails? Or are you using an email program like MS Outlook 2010?
  4. If you are using a web browser to access your AOL, are you still able to access or login to your AOL account?

Please let me know so that I can help you further.

Best regards,