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I recently started getting messages on outlook that it

Customer Question
cannot connect to the server...
I recently started getting messages on outlook that it cannot connect to the server. I have removed my account and added it back, but still issues. No problem when just my Hotmail account...but using my Time Warner Cable account, get the message.
Submitted: 2 years ago.Category: Email
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Answered in 12 minutes by:
8/27/2015
Email technician: Martin, Network Engineer replied 2 years ago
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 2,961
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
When did the problem start?
May I start a remote session so we can work on the problem together from your computer?
Please reply using the box below.
Regards,
Martin
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Customer reply replied 2 years ago
About a week ago. I've called my IP but they say it's not them...and I tend to agree since Hotmail account works fine....don't think it's so much connection to server, but an issue with synchronizing folders.
Email technician: Martin, Network Engineer replied 2 years ago

Usually those error messages have more to do with the connection between your computer and the Hotmail server, which can be caused by an anti virus' firewall.

Are you contacting me from the computer in question?

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Email technician: Martin, Network Engineer replied 2 years ago

Great, if you like I can fix it for you myself via a remote connection.

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Customer reply replied 2 years ago
Could you just guide me?
Email technician: Martin, Network Engineer replied 2 years ago

I can sure try.

You will need to give me a bit of information first.

What anti virus have you got and does it come with a firewall?

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Customer reply replied 2 years ago
I have a windows firewall and I use Norton Security.
Email technician: Martin, Network Engineer replied 2 years ago

Thank you, ***** ***** disable Norton Security completely for 10 - 15 minutes? (It should be one of the options when you choose to disable it) then try your email and see what error you get.

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Customer reply replied 2 years ago
I discovered it was not firewall. Uninstalled outlook connector and reinstalled and it's working again.
Email technician: Martin, Network Engineer replied 2 years ago

Great work!

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Martin
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 2,961
2,961 Satisfied Customers
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming

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