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Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 2718
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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I recently started getting messages on outlook that it

Customer Question

I recently started getting messages on outlook that it cannot connect to the server. I have removed my account and added it back, but still issues. No problem when just my Hotmail account...but using my Time Warner Cable account, get the message.
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
When did the problem start?
May I start a remote session so we can work on the problem together from your computer?
Please reply using the box below.
Regards,
Martin
Customer: replied 1 year ago.
About a week ago. I've called my IP but they say it's not them...and I tend to agree since Hotmail account works fine....don't think it's so much connection to server, but an issue with synchronizing folders.
Expert:  Martin replied 1 year ago.

Usually those error messages have more to do with the connection between your computer and the Hotmail server, which can be caused by an anti virus' firewall.

Are you contacting me from the computer in question?

Customer: replied 1 year ago.
Expert:  Martin replied 1 year ago.

Great, if you like I can fix it for you myself via a remote connection.

Customer: replied 1 year ago.
Could you just guide me?
Expert:  Martin replied 1 year ago.

I can sure try.

You will need to give me a bit of information first.

What anti virus have you got and does it come with a firewall?

Customer: replied 1 year ago.
I have a windows firewall and I use Norton Security.
Expert:  Martin replied 1 year ago.

Thank you, ***** ***** disable Norton Security completely for 10 - 15 minutes? (It should be one of the options when you choose to disable it) then try your email and see what error you get.

Customer: replied 1 year ago.
I discovered it was not firewall. Uninstalled outlook connector and reinstalled and it's working again.
Expert:  Martin replied 1 year ago.

Great work!

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