Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
How are you accessing your hotmail account, from a phone, an ipad? Or a computer? If its a computer,
To get started, I need to know what type of computer you're using.
Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.
If it's a Mac, please check the OSX version as follows.
Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, if you are using a computer. What web browser are you using to access your hotmail account? Internet explorer, Safari, Edge, Mozilla firefox, Chrome?
Thank you in advance for your response.