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We can continue when you go on the computer or when you are with her so we make sure we get it working properly.What kind of phone does she have?
I don't take phone calls but if you like you can request one with the additional services button and wait for someone to give you or her a call?
You are billed once, per question, unless you request an additional service like a phone call, then it is extra.
As per the terms I believe you are billed once you receive a reply to your question, you can verify that by talking to billing on this number: 1(###) ###-####/p>
Ok let me know when you want to continue.Martin