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Ask A. Stevens Your Own Question
A. Stevens
A. Stevens, Computer Engineer
Category: Email
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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Downloaded Windows 10 to my desktop which had Windows 7. Now

Customer Question

Downloaded Windows 10 to my desktop which had Windows 7. Now my Live e-mail will not boot up. It uploads for hours without a result. Yesterday, prior to W10, my e-mail worked perfectly. In fact the upload has affected my Survey tablet and Kindle Fire tablets as well as my Nokia windows phone. Can you provide me with assistance since I rely on my e-mail for banking and other personal reasons? Thanks for your anticipated help.
Neil Ullrich
Submitted: 2 years ago.
Category: Email
Expert:  A. Stevens replied 2 years ago.

Hi, I am A. Stevens here to help with your question!

Expert:  A. Stevens replied 2 years ago.

Nell - Can you advise me what email service you are using? I understand you normally load via Windows mail but who is your email provider? IE

Customer: replied 2 years ago.
A local provider,
Expert:  A. Stevens replied 2 years ago.

I understand. So at this time you are unable to access using your tab or phone either? Were you using the built in mail application on both? Your password ***** have gotten affected after the W10 upgrade. Can you use another device to verify your login information for is? You can try logging in here to verify your credentials for your email are correct.