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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 38531
Experience:  Over 15 year experience in Email Systems and Programs
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Ihave just upgraded to windows 10 and I cannot send e-MAILS.

Customer Question

Ihave just upgraded to windows 10 and I cannot send e-MAILS.
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me please the error you get when you try to send an email?
Thank you
Customer: replied 2 years ago.
It just goes into the outbox..I cannot move it from there
Expert:  Richard replied 2 years ago.
Thanks
Can you do the following please
Press the windows key + X and click on Command Prompt (Admin)
A black window opens.
Type in it
sfc /scannow
Press enter
Let this complete and when it has, restart the computer and tell me please if it now sends.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please