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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I have a HP 19-2113w,purchased on 08/13/15. from Wal*Mart I

Customer Question

I have a HP 19-2113w,purchased on 08/13/15. from Wal*Mart
I am having trouble with passwords. When I type in a pw no matter if I am trying in to Facebook, my e-mail account or anything else. It will tell me that my pword and email is not correct. Please help me!!!!
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Can you please confirm the computer has windows 8 (or another windows version)?
Is your email, facebook, etc. working on another windows or mac computer if you have?
Please reply at the box below. Thank you.

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