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A. Stevens
A. Stevens, Computer Engineer
Category: Email
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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I have a Galaxy Tab A and cannot see email attachments

Customer Question

I have a Galaxy Tab A and cannot see email attachments
Submitted: 2 years ago.
Category: Email
Expert:  A. Stevens replied 2 years ago.

Hi, I am A. Stevens here to help with your question! Are you using the built in mail application on your Galaxy Tab? Also who is your email provider?

Does this attachment problem happen with all types of attachments? IE photos, PDF, etc.?

Expert:  A. Stevens replied 2 years ago.

Hi, I am A. Stevens here to help with your question! Are you using the built in mail application on your Galaxy Tab? Also who is your email provider?

Does this attachment problem happen with all types of attachments? IE photos, PDF, etc.?

Customer: replied 2 years ago.
The built in email application. It seems to be on incoming email attachments. In particular from cell pnones.
Expert:  A. Stevens replied 2 years ago.

So are you able to open some attachments?

Customer: replied 2 years ago.
The email provider is AOL. In talking with my wife she says even documents being emailed
Customer: replied 2 years ago.
The email shows as being received but no text or attachments at all
Expert:  A. Stevens replied 2 years ago.

When you login to your AOL email on your desktop computer are you able to see the attachments?

Customer: replied 2 years ago.
Expert:  A. Stevens replied 2 years ago.

Very strange. Can we try deleting the email account from your Tab and then adding it again to see if that resolves the problem with attachments?

Customer: replied 2 years ago.
Don't know how
Expert:  A. Stevens replied 2 years ago.

1. From the home screen, press the Menubutton located below the screen.

2. Select Settings.

3. Choose Accounts & sync.

4. Select the account you wish to remove.

5. Tap the Remove account button at the bottom of the screen.

The email account and everything else it may sync with like Contacts or Calendar data will also be deleted.

Expert:  A. Stevens replied 2 years ago.

1. From the home screen, press the Menubutton located below the screen.

2. Select Settings.

3. Choose Accounts & sync.

4. Select the account you wish to remove.

5. Tap the Remove account button at the bottom of the screen.

The email account and everything else it may sync with like Contacts or Calendar data will also be deleted.