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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6784
Experience:  Computer Software Support Specialist for more than 10 years
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When I send an email from my ipad instead of it showing up

Customer Question

when I send an email from my ipad instead of it showing up in my mail sent it show in my in box
Submitted: 2 years ago.
Category: Email
Expert:  Jess M. replied 2 years ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Here are the things that you can do to fix this problem:

A. Turn Off Self CC

  1. Open your Mail Preferences
  2. Click on the Composing tab
  3. Make sure that you UNCHECK the option that automatically CC your emails to yourself. Here is a screen shot:

If it is UNCHECKED, close the Mail app and then open it again, and test if the problem is fixed.

However, if this option is ALREADY unchecked and yet you are having this issue, please proceed to this second procedure.

B. Uncheck "Include related messages" option

  1. Open Mail Preferences
  2. Click on the Viewing tab (just near or before the "Composing" tab)
  3. Uncheck the option that says "Include related messages".
  4. Save your changes
  5. Test if the problem is gone this time.

I hope that helped.
Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,

Expert:  Jess M. replied 1 year ago.


How is it going? I am just trying to follow up with you to see if you are still having problems with your iPad email. Did my answer help?

If you need further assistance, please let me know. I will be happy to assist you further.

Thank you for using our service.

Best regards,


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