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Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 4864
Experience:  Certified Email Expert with over 10 years experience.
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I have lost my Microsoft account password and can not reset

Customer Question

I have lost my Microsoft account password ***** can not reset it...
Submitted: 1 year ago.
Category: Email
Expert:  Chris L. replied 1 year ago.

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.

You should not need your old password ***** reset so you may be at the incorrect page. Please try the following.

To reset your password:

  1. Click this link: Reset your password.

  2. Choose the reason you need your password ***** then click Next.

  3. Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like or

  4. Enter the characters you see on the screen , then click Next.

  5. If you've added security info to your account, they will send a one-time code to the alternate phone number or email address you gave. After you enter that code on the next screen, you'll be able to make a new password

If you need further help or get stuck at any specific point reply to me for more help.



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