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I cannot my e-mail mail. An advertisement appears and no

Customer Question
I cannot my e-mail mail...
I cannot my e-mail mail. An advertisement appears and no delete tab showing.
HELP
Submitted: 2 years ago.Category: Email
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Answered in 5 minutes by:
8/14/2015
Email technician: Richard, Email Systems Specialist replied 2 years ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 41,126
Experience: Over 15 year experience in Email Systems and Programs
Verified
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me please which email service you are using?
Thank you
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Customer reply replied 2 years ago
Bright House
Email technician: Richard, Email Systems Specialist replied 2 years ago
Thanks
Are you accessing it via internet explorer or via another internet browser?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
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Customer reply replied 2 years ago
walk me through I cannot afford a fee
Email technician: Richard, Email Systems Specialist replied 2 years ago
No problem at all
But I need to know the answer please to which internet browser are you using?
eg: Internet Explorer?
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Customer reply replied 2 years ago
Richard, I just remembered I have a tech service that is suppose help me out...so I am cancelling this call-Mary
Email technician: Richard, Email Systems Specialist replied 2 years ago
ok....
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Customer reply replied 2 years ago
Richard, I just remembered I agreed to a few free answers if I agree to a plan. Please cancel this for me. Thank you!
Email technician: Richard, Email Systems Specialist replied 2 years ago
I saw this message before from you
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Customer reply replied 2 years ago
I just checked to see if I do have some other tech, and find I don't, therefore will still need your help.I am using Internet Browser
Customer reply replied 2 years ago
oops! Internet Explorer
Email technician: Richard, Email Systems Specialist replied 2 years ago
ok,
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me if you still have the problem please
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Ask Richard Your Own Question
Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 41,126
41,126 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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