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Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 2823
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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I have moved and when I try to put in my new address pay pal

Customer Question

I have moved and when I try to put in my new address pay pal will not let me order. I got an email from pay pal the first time I tried to change it. It said not to reply if it was me that tried to change it. Maybe my password ***** *****?
Submitted: 2 years ago.
Category: Email
Expert:  Martin replied 2 years ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
What error do you get?
May I start a remote session so I can take a look at the problem and solve it for you now?
Please reply using the box below.
Regards,
Martin
Customer: replied 2 years ago.
I have not signed up for a monthly fee to get answers have I?
Customer: replied 2 years ago.
Am I still connected to pay pal?
Expert:  Martin replied 2 years ago.
That's okay, signing up for a monthly fee is not necessary, we can work on this one problem first.
Do you get any errors on the Paypal web page when you try to change your address?
Customer: replied 2 years ago.
Customer: replied 2 years ago.
Am I going to be billed for this conversation?
Expert:  Martin replied 2 years ago.

This is a paid service so yes.

What error do you get?

Customer: replied 2 years ago.
I do not want a paid service, I did not understand that this was a paid service. I thought I was talking with paypal about my problem.
Expert:  Martin replied 2 years ago.

If you look at your address bar (press F6 to highlight your address bar) you can see what website you're on.

Do you see it?

Expert:  Martin replied 2 years ago.
If you'd like to get hold of Paypal you can give them a call on the following number:
1_(888)_221_1161
They don't provide this type of technical support though but they might be able to modify the address for you.
Customer: replied 2 years ago.
Please cancel my credit card and do not charge my account. I do not want this service.
Expert:  Martin replied 2 years ago.
Sure I will get that corrected for you right now.
Have a lovely night!
Martin