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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I am having an issue with Outlook 2010. i am trying to see a

Customer Question

i am having an issue with Outlook 2010. i am trying to see a preview an attachment in email on the right panel of the outlook but it say.. "the file cannot be previewed as there is no previewer installed for it"
Submitted: 2 years ago.
Category: Email
Expert:  Jason Jones replied 2 years ago.
Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
May I ask which type of file it is?
I will be standing by.
Thank you,
Jason
Customer: replied 2 years ago.

word and Excel

Expert:  Jason Jones replied 2 years ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 2 years ago.

i am not paying any fee for it

Expert:  Jason Jones replied 2 years ago.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 51 and click the circle button to start the remote application.
Customer: replied 2 years ago.

do i still have to pay the fee?

Expert:  Jason Jones replied 2 years ago.
There is no fee.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 40 and click the circle button to start the remote application.
Customer: replied 2 years ago.

ok thanks!

we are also paying a subscription too..Smile

i hope its not directly billed to my Cr card..

Expert:  Jason Jones replied 2 years ago.
Thank you.
Customer: replied 2 years ago.

are u connecting to my remote??

i have downloaded the application

Expert:  Jason Jones replied 2 years ago.
It has not connected, yet.
Are you having any problems with running that remote application after it is downloaded?
Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?