How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dustin Your Own Question
Dustin, Email Specialist
Category: Email
Satisfied Customers: 13535
Experience:  Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Type Your Email Question Here...
Dustin is online now
A new question is answered every 9 seconds

I have Windows XP and receive emails but when I attempt to

Customer Question

I have Windows XP and receive emails but when I attempt to send an email the email is not received.
Submitted: 2 years ago.
Category: Email
Expert:  Dustin replied 2 years ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

When you try to send an email, what email program are you using?

Outlook express, outlook 2003, Outlook 2007, thunderbird?

And also, how long ago did this issue begin?

Customer: replied 2 years ago.
Outlook express.
Three weeks ago
Expert:  Dustin replied 2 years ago.

Thank you.

Another question. How many email accounts do you have added to outlook express. Just one, or several?

Customer: replied 2 years ago.
Just one
Expert:  Dustin replied 2 years ago.

Thank you, ***** ***** last question before I suggest any repairs.

Dont tell me your full email address, but I need to know who your email is through. Such as,,, etc .

Customer: replied 2 years ago.
Expert:  Dustin replied 2 years ago.


Lets try this as a first step. Check the outbox, ( not the sent items )

if there are any messages in there. Delete them. All of them. If any messages in the outbox wont delete, let me know

Once deleted, close outlook express. Then restart the computer.

Then open outlook express and attempt to send a message. Do you get an error message? Does it get stuck in your outbox?

Or is it working now?

I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.