Need Help With Email? Ask Your Email Questions Online
OK, I have checked. It is a valid e-mail account.
If the current password *****'t work, there is a way to reset it.
For your account, there are two questions to be answered before you can reset the password:
1. What is your favorite pet's name?
2. What is your Zip Code?
Do you know the answers to those questions?
That is a security question created upon creating the account. It is possible that you forgot the right answer, or it is also possible that someone had accessed your account and changed the answer to that security question.
So, if none of the answers worked, the only way to reset the password ***** ***** contact the Comcast support directly.
Have you already done that?
Just tried them all, and unfortunately, nothing worked.
What did the Comcast support say? Why they can't reset the password ***** you?
they simply said that they could not do anything ,I even went to the computer in my sons room and took the pink sheet yhat came witht he instslls tion They told me it did not match the security numbers.We have had a lot of problems with comact and have had the hous erewired for cable just last weekend a technician was out hjere and instslled a new bos on a tv in one of the bedroooms. it has not worked and they are sending someoe out next week to try again Here are a couple of other email address that ar not working..XXXXXXXXXXXXXXXXXXXX
That's strange. I thought all companies will help their subscribers. You only need to prove you are the owner of "*****@******.***" account. To do that, you can tell a Comcast customer support representative when the account was created (roughly), several last passwords used, several most used e-mail addresses you sent the e-mails to, etc.
Once they realize you are indeed the right owner, they should reset the password ***** you.
My advice is to collect as many information about that e-mail account that can be used to prove you are the owner and then call them again. If they refuse to help, you can ask for a manager to answer your call and listen to what you need to say.
XXXXXXXXXXXXXXXXXXXXx. So far the only difference between what the other group told and what you have said is the $20 dollar offer to talk live. Thanks for making those last suggestions. I will follow up on that tomorrow. I am in the advanced stages of Parkinson's Disease and my email is the only way I can communicate I have been up until 2 in the morning two nights this week trying to get this situation resolved.
Sorry for the issues, but there isn't much you can do, other than talk to Comcast.
I will transfer your request for the account closure to the JustAnswer customer support.