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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I accidentally deleted a message that I desperately want to

Customer Question

I accidentally deleted a message that I desperately want to retrieve! It's not show inning up in deleted messages for me to move back to my inbox. I also think I archived it. How do I find it?!!!!!! Please help!
xxxxxxxxxxxxxxx
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.

Hi,

I'm sorry about the issue. Do you use gmail email at the www.gmail.com website? Or in the Mail app or Outlook app, etc.?

When did you delete that email message?

Please reply at the box below. Thank you.

Customer: replied 2 years ago.
Gmail.com website. Safari.
Expert:  Viet - Email Tech replied 2 years ago.

When did you delete that email message?

You did not empty the Trash email folder right?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you.

Customer: replied 2 years ago.
Used the trash can Icon at the top of the screen. About 10 minutes ago.
Expert:  Viet - Email Tech replied 2 years ago.

Is there anything in the Trash at the gmail website?

Did you delete the message? Or did you archive the message?

Please reply at the box below. thank you.

Customer: replied 2 years ago.
I'm confused. I thought a 1 time assistance for $5, I just received an email saying my card was just charged an additional $48!!!! That is not right! My problem hasn't even been resolved! Who do I speak with to correct?
Customer: replied 2 years ago.
I did archive. It is in my trash, I moved it to my in box but it won't open.
Expert:  Viet - Email Tech replied 2 years ago.

I'm sorry; it is a deposit only. I'm not sure where you see the amount is only $5, but I'm the computer tech, so I will have our customer service contact you later about the billing issue. In the mean time, I can help you with the email issue. Don't worry, we guarantee our service.

Is there any error or message when moving it to Inbox?

Does it let read that message in Archive?

Can I connect remotely to your computer, so I can fix this issue directly on your computer together with you?

Please reply at the box below. Thank you.

Customer: replied 2 years ago.
I'm on a pad. How do you connect?
Expert:  Viet - Email Tech replied 2 years ago.

Do you also have a windows or mac computer?

Are you able to forward that email message to your email address?

Please let me know. Thank you.

Customer: replied 2 years ago.
Are you still there? I have the email in my inbox. Now I need to figure out how to cut and paste the photo only and sed it to my phone.
Expert:  Viet - Email Tech replied 2 years ago.

Great. I'm still here, I was waiting for your response.

Is it a photo attachment in an email message?

Are you able to use your gmail email on your phone?

Please let me know. Thank you.