How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I cannot sign in to my established yahoo email account. I

Customer Question

I cannot sign in to my long established yahoo email account. I have been trying all day and followed all of the prompts. Can you help?
Submitted: 2 years ago.
Category: Email
Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro.

I will do my best to check for all possible options for you to regain access to your Yahoo! e-mail account and will let you know what to do. Please type your Yahoo! e-mail address here so that I can check your account.
IT Miro
Customer: replied 2 years ago.
The email account that I cannot get into is:***@******.***. I have also opened a new email account as a back-up. It is working: ***@******.***.
Expert:  IT Miro replied 2 years ago.

OK, hold on.

Expert:  IT Miro replied 2 years ago.

I tried to access the available password ***** options for***@******.*** from the Yahoo! page, but it redirected me to the AT&T page. When I attempted to access the password ***** options there, it suggested to contact the AT&T support.

Expert:  IT Miro replied 2 years ago.

Also, it said your account was associated with the DirectTV service.

Are you still an AT&T customer?

Customer: replied 2 years ago.
We moved from California last year. We could not get phone or internet from AT&T in Arizona so we had internet switched to Century Link here in Tucson, Arizona. We kept the same email with Yahoo which is:***@******.***. Our phone service is through Sprint now, separate from our internet. We have nothing to do with AT&T for over a year now.
Expert:  IT Miro replied 2 years ago.

Hi! Thank you for the reply.

Have you used or still use DirecTV service?

Expert:  IT Miro replied 2 years ago.
Hello again!
Do you still require assistance with this issue?
Let me know,
IT Miro