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flopcat98, Consultant
Category: Email
Satisfied Customers: 9047
Experience:  Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
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My e-mail doesn't work. It won't go on line. The inbox etc

Customer Question

My e-mail doesn't work. It won't go on line. The inbox etc have disappeared. I talked to a comcast tech last night for 2 hours. He said I need a new Windows Live Mail. He tried different ways for incoming and outgoing routes and still the message is You are off line. Do you want to work on line? I put in yes and the same message reappears.Help PLEASE
Submitted: 2 years ago.
Category: Email
Expert:  flopcat98 replied 2 years ago.

i can log in remotely to work to get it working for you one way or another.

but if it worked within the last few days there may be a very easy way to get it back

do a system restore to a time when it was working and it might just straighten everything out just like that. If it does not please just get back to me and we can trouble shoot further.

System restore instructions - windows 7 or 8 8.1

hold the windows logo key down and hit R
type rstrui.exe in the run box that comes up and hit enter

select restore to an earlier date.

Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"
click that if the suggested ones are not BEFORE THE PROBLEM STARTED

choose a date that is BEFORE you experienced the problem

hit ok / restore

the computer will start to shut down

a restoring settngs box will appear with a status bar

when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.

It is not perfect. But it fixes a lot of things.