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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My daughter-in-law bought Word 2013 as a gift last year, I

Customer Question

my daughter-in-law bought Word 2013 as a gift for me last year, I installed it, 2 weeks ago I had to refresh my computer, for some reason Word will not install. Can you help me?
Submitted: 2 years ago.
Category: Email
Expert:  Dustin replied 2 years ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 2 years ago.
ASUS windows 8
Expert:  Dustin replied 2 years ago.

Thank you.

When you t ry to install word from a CD or a Download. What exactly happens?

What error do you get, word for word?

Customer: replied 2 years ago.
not for 20 dollars
Expert:  Dustin replied 2 years ago.

Im not sure what it is you are replying to.. The questions I asked were.

Thank you.

When you try to install word from a CD or a Download. What exactly happens?

What error do you get, word for word?

Customer: replied 2 years ago.
It tells me that office isn't associated with this account, have office am trying to install Word
Customer: replied 2 years ago.
My daughter-in-law gave me Microsoft Word last year, I installed it this computer, it was working fine until I had to refresh my computer. Word was wipe out, I can not get it to reinstall
Expert:  Dustin replied 2 years ago.

Understood. Question.

if you go to this page.. https://office.live.com/start/default.aspx#

And then click login at the top right. Will it let you login using your microsoft account?

Also, when your daughter bought you word. Did she buy you a cd version. Or a download version from microsoft?

Customer: replied 2 years ago.
She bought the key which has a code to enter, I didn't use the log-in you gave me. The key is for Word 2013 so tried to use www.office.com/setup. will try the one you gave me. Will you stay on line while I try this or did I have to start all over again getting help if this does not work. I'm not real computer savy.
Customer: replied 2 years ago.
Will not let me in
Expert:  Dustin replied 2 years ago.

Understood. Im about to break for lunch shortly.

When I return , it may be best if you and I schedule a screen sharing session. So I can connect to your computer and help you reinstall office and word, on screen directly.

Dustin S.