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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Since the new format emails has been installed, I cannot

Customer Question

Since the new format for sending emails has been installed, I cannot access or send groups.
Submitted: 1 year ago.
Category: Email
Expert:  John replied 1 year ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Sir/Ma’am please provide the following details so that I can help you better

1.Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other

2.Which email service is configured in the email client just let me know the part after @ in your email id for example @yahoo .com?

3.Which is the web browser you are using is it Internet explorer, Mozilla Firefox, Chrome or any other



Customer: replied 1 year ago.
Windows 7
Internet Explorer
Expert:  John replied 1 year ago.

Thank you for the details.

In the question you mentioned that you cannot access.what is that you cannot access ?

Customer: replied 1 year ago.
Interneet Explorer
Customer: replied 1 year ago.
I cannot access or send group emails
Expert:  John replied 1 year ago.

May i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.