Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email

Since the new format emails has been installed, I cannot

Customer Question
Since the new format for...
Since the new format for sending emails has been installed, I cannot access or send groups.
Submitted: 2 years ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
8/2/2015
Email technician: John, Email Support Specialist replied 2 years ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,476
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Sir/Ma’am please provide the following details so that I can help you better

1.Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other

2.Which email service is configured in the email client just let me know the part after @ in your email id for example @yahoo .com?

3.Which is the web browser you are using is it Internet explorer, Mozilla Firefox, Chrome or any other

Sincerely,

John

Ask Your Own Email Question
Customer reply replied 2 years ago
Windows 7
Yahoo.com
Internet Explorer
Email technician: John, Email Support Specialist replied 2 years ago

Thank you for the details.

In the question you mentioned that you cannot access.what is that you cannot access ?

Ask Your Own Email Question
Customer reply replied 2 years ago
7
Yahoo.com
Interneet Explorer
Customer reply replied 2 years ago
I cannot access or send group emails
Email technician: John, Email Support Specialist replied 2 years ago

May i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.

Ask Your Own Email Question
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1,883
1,883 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

1,883 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,453 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,299 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

639 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I lost my hotmail password and the recovery one. Have tried
I lost my hotmail password ***** the recovery one. Have tried to fill in form to verify-last 3 emails sent etc, but can't recall them-and find writing difficult because I am Dyslexic and Autistic. The… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
838 satisfied customers
Time to change password. Never changed user name and
never changed user name and probably about 2 yrs ago for password … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
This is saying something is wrong, but I have connected as I
this is saying something is wrong, but I have connected as I was to. please look at this I have been having problems for the last 2 days … read more
Jess M.
Jess M.
Computer Support Specialist
1,883 satisfied customers
Trying to access a newly-created Outlook e-mail account
Trying to access a newly-created Outlook e-mail account (*****@******.***), but access is blocked. May have set it up wrong - but Vodafone already routing my Paradise e-mails to new address, but I now… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have an old Hotmail account that I'm quite attached to and
I have an old Hotmail account that I'm quite attached to and want to keep. Whenever I travel outside my normal living area I'm unable to access my account because I can't remember my password. I have … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I am trying to set up a new phone and am having a terrible
I am trying to set up a new phone and am having a terrible time getting Google to set up on it HELP! … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
838 satisfied customers
My father had his cap lock on while typing his password and
my father had his cap lock on while typing his password ***** now he has been locked out. They are asking for his favorite restaurant and he doesnt know the answer. I am his son he is 88 … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
676 satisfied customers
I cannot access my aol email account. What is going on? I
I cannot access my aol email account. What is going on? I want it to go back to how it was because I find it impossible to gain access. … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Outlook 2010 starts to boot up gets to stage Processing then
Outlook 2010 starts to boot up gets to stage Processing then nothing … read more
Jess M.
Jess M.
Computer Support Specialist
1,883 satisfied customers
I received an email stating someone has attemted to access
I received an email stating someone has attemted to access my facebook acc**t, and it was not me. In an attempt to reset my password, I find I do not rember my current password. Can you help me with t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Getting tons of email. must put an end to this.
I see a message that announces incoming email, giving archive and flag options. Is that a point where I can unsubscribe?… read more
Jess M.
Jess M.
Computer Support Specialist
1,883 satisfied customers
My gmail account will not accept my password nor allow me to
my gmail account will not accept my password ***** allow me to send emails. it shows my account as offline. I have changed my password ***** google 4 times already and it still doesn't work. Can you a… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I need to upgrade my Microsoft outlook 15.32 to High Seirra
I need to upgrade my Microsoft outlook 15.32 to High Seirra 10.13.1 … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,299 satisfied customers
I believe my email has been hacked while traveling. I
I believe my email has been hacked while traveling. I received a message that I had been attacked and to change my pw immediately which I did using what I thought was my Juno account. A friend has tol… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Yesicant connection to gmail. Since the 11/7/17. I did put a
Yes I did put a seceruity pattern lock screen it would not let me sign in so it reset it self after 10 trys… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
When I try to create an email message on my laptop, "The
When I try to create an email message on my laptop, "The Operation Failed" appears on the screen. I have shut down the computer twice, but it doesn't help. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I am having a problem How can I find a password for a lost
I am having a problem How can I find a password ***** a lost domain name … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
30 satisfied customers
I would like my aol email reset. I hAVE TRIED TO GET ON TO
I would like my aol email reset. I hAVE TRIED TO GET ON TO READ MY EMAIL BUT I CANNOT. mY OLD EMAIL ACCOUNT WAS … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x