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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I downloaded the outlook program and this message cam up

Customer Question

I downloaded the outlook program and this message cam up tried to log into outlook
"the connection to Microsoft exchange is unavailable. Outlook must be online or connected to complete this action ". What do I do to fix this?
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.

Hi,

I'm sorry about the issue. What's your Microsoft Office / Outlook version?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.
I have microsoft windows 8 and I have just installed outlook 2013. I have a bigpond email address. If the remote session is included in the $60 then that's fine.
Expert:  Viet - Email Tech replied 2 years ago.
it's included. Please click on the website below:
https://secure.join.me/Download.aspx?webDownload=true
Then download / run the file join.me when it prompts or shows
Then tell me the 9 digit numbers that it will show in the join.me program.
Do not close the join.me program.
Please reply at the box below. Thank you
Customer: replied 2 years ago.
832-306-339 is the number
Expert:  Viet - Email Tech replied 2 years ago.
Thank you. Please click on the top left icon in the join.me program to share the screen. Thank you.
Expert:  Viet - Email Tech replied 2 years ago.
At the top in the join.me application, there are a few icons, please click on the left most icon to share the screen, thank you.
Expert:  Viet - Email Tech replied 2 years ago.
Please reply at the box below. Thank you.
Customer: replied 2 years ago.
I have joined now what do I do
Expert:  Viet - Email Tech replied 2 years ago.
Let's try again. In the join.me program, click on "start" if shown. (Or open the join.me program on the Desktop or at the bottom on the Taskbar, then click on "start" in the join.me program)
, then tell me the new 9 digit number in it
, at the top in the join.me application, there are a few icons, please click on the left most icon to share the screen. Thank you.
Expert:  Viet - Email Tech replied 2 years ago.
Let's try another way:
Please click on the website below:
http://connect.teamviewer.com
Then download / run / open the item called TeamViewerQS...
Then tell me the ID and password ***** will provide in the TeamViewer program.
Do not close the TeamViewer program.
Please reply at the box below. Thank you.