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Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 16408
Experience:  10+ years of work experience.
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I need to recover emails sent to a specific address in early

Customer Question

I need to recover emails sent to a specific address in early 2013. Tried the search by inputting sender and receiver email address and a date range but nothing! Does Google keep on their server? my computer that I used "fried"!
Submitted: 2 years ago.
Category: Email
Expert:  Jason Jones replied 2 years ago.
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
Thank you,
Customer: replied 2 years ago.
gmail and have comcast email account as well
I use Outlook
Customer: replied 2 years ago.
Jason, are you still there?
Expert:  Jason Jones replied 2 years ago.
If you used Outlook to send the email in your Gmail account and had it setup to save the Sent email on the server, you will be able to access it at the following page after you sign in:
Customer: replied 2 years ago.
will give that a try. thanks
If that fails, maybe call you?
Expert:  Jason Jones replied 2 years ago.
Customer: replied 2 years ago.
strangely missing emails from the "key" dates.
Expert:  Jason Jones replied 2 years ago.
I am sorry to hear that.
If the emails are not there, then there is no way to access them.