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Pete, Computer Expert
Category: Email
Satisfied Customers: 17930
Experience:  CISCO certified computer and networking expert
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Trying to access an old homecall/pipex email account. Cant

Customer Question

Trying to access an old homecall/pipex email account. Cant remember the password ***** and talk talk are the current owners following takeover and wont reset the password ***** a valid talktalk account -they are no longer my ISP.
Submitted: 2 years ago.
Category: Email
Customer: replied 2 years ago.
email is***@******.***
Expert:  Sandy replied 2 years ago.
Hi, I am Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it is fixed.
Please reply back to me by clicking "Reply to Expert" and type your queries/result.
When did you lose access to this account?
Customer: replied 2 years ago.
Approx 2010
Customer: replied 2 years ago.
....the last time I accessed it.
Expert:  Pete replied 2 years ago.
Hi Jeremy,If you have not accessed the email account in over 5 years, then it will have been deactivated a long time ago.
Customer: replied 2 years ago.
The account is still visible on the ISPs database. They won't reset the password ***** taking up their service again however. One way to drum up business ! I'm taking it there is no solution to retrieve webmail/pop3 passwords ?
Expert:  Pete replied 2 years ago.
There isn't any course of action except going directly through the ISP, as they are the ultimate controlling party in its hosting.