How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 16667
Experience:  10+ years of work experience.
30759776
Type Your Email Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

I need help!! I deleted three of my very important emails yesterday

Customer Question

I need help!! I deleted three of my very important emails yesterday and also emptied the deleted items folder. Please help me.
Submitted: 2 years ago.
Category: Email
Expert:  Jason Jones replied 2 years ago.
Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
Thank you,
Jason
Customer: replied 2 years ago.
Outlook
Expert:  Jason Jones replied 2 years ago.
When were these three emails sent? (Days ago, weeks, etc)
Customer: replied 2 years ago.
Yesterday
Customer: replied 2 years ago.
After 7:00 pm they contain photos
Expert:  Jason Jones replied 2 years ago.
So you both received and deleted the email yesterday.
Have you checked if the email is still in the Trash or Inbox folders at the following page? http://www.hotmail.com
- Log into your account and check.
Customer: replied 2 years ago.
Yes i receved emails after 7:00 pm yesterday and were deleted yesterday after 10 pm
Customer: replied 2 years ago.
3 emails sent yesterday after 7:00 pm by same sender
Expert:  Jason Jones replied 2 years ago.
Did you check the site I sent you?
Customer: replied 2 years ago.
Im starting to
Expert:  Jason Jones replied 2 years ago.
Thank you. I look forward to your findings.
Customer: replied 2 years ago.
Im loggin
Expert:  Jason Jones replied 2 years ago.
Okay.
Customer: replied 2 years ago.
No they are not there
Customer: replied 2 years ago.
These are three emails sent via iphone and they are photos
Expert:  Jason Jones replied 2 years ago.
On that website, go to the Trash folder. On the bottom of the page, you will see the following link: "Recover deleted messages"
Click that link and all the emails should appear in the Trash folder.
Did that help?
Customer: replied 2 years ago.
Yes!!!! Got it
Customer: replied 2 years ago.
Thank you sooooo much
Expert:  Jason Jones replied 2 years ago.
You are super welcome.
Please, do not forget to rate my help on this page (stars on the top of the page and clicking Submit). That is the only way the site gives me any credit for my time.
Thank you for your time, the chance to work with you, and for the update.
I am a member of all computer, networking, and cell phone categories. If you ever need anything else, please let me know.
I'm online most hours of the day and only a brief time away.
-Jason