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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My e-mail appears to me compromise.

Customer Question

My e-mail appears to me compromise. I need help xxxxxxxxxxx. i have changed my past word a # ***** time over the late 2 weeks plus.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry. What is the issue with your gmail email?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
Not at home now. Yes i do have this on my computer. Not home untill 11pm eastern time.
Expert:  Viet - Email Tech replied 1 year ago.
What's the issue with your email?
Do you have a windows or mac computer? (Or what's the brand/model of your computer?)
Are you currently communicating with me at this web page on a windows or mac computer or another device?
Thank you.
Customer: replied 1 year ago.
Not at home. Home after 11pm eastern.
Customer: replied 1 year ago.
The # ***** have is wrong. (###) ###-#### ***** home now. Have my phone only.
Expert:  Viet - Email Tech replied 1 year ago.
I do live online support. I can help fixing your email issue on your computer together with you after 11PM Eastern time tonight. Thank you.
Customer: replied 1 year ago.
I haven't received any information which will help me. Please you need to answer my question. Thank you.
Expert:  Viet - Email Tech replied 1 year ago.
I'm sorry; you did not tell me the issue with your email. How do you know it's compromised? What is wrong with your email? Is there any error or message? etc.?
Also, to make things easier and faster for you, when you are at home, I can connect remotely to your computer, so I can fix your email issue directly on your computer together with you.
Thank you.
Customer: replied 1 year ago.
I understand what you said. I just dont understand why i need to pay additional money for something you know i need before asking for your fee. I need your help.
Expert:  Viet - Email Tech replied 1 year ago.
There is no additional cost, so don't worry. We can continue after 11PM EST time when you are at your computer. Thank you.
Customer: replied 1 year ago.
Call me after 11pm tonight. I will pay the additional $19.00.(###) ###-#### ***** you.
Expert:  Viet - Email Tech replied 1 year ago.
You're welcome. I do live online support. Are you able to sign in your email on the computer? I can connect remotely to your computer and fix the issue directly on your computer. Thank you.