How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have an ipad and my internet stopped working, i cannot open

Customer Question

I have an ipad and my internet stopped working, i cannot open the page or any attachments in my mail
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What happens when you enter the password? Is there any error or message?
Is it Wi-Fi password? or something else?
What is the model of your Internet/wireless modem/router device?
Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?
Please reply at the box below. Thank you.
Customer: replied 2 years ago.
Nothing changes after password, no error message
yes wifi password
i do not know model?
yes i have a mac book
Expert:  Viet - Email Tech replied 2 years ago.
The Internet modem/router device was usually given to you previously from your internet service provider.
When you enter the Wi-Fi password, what does the iPad say or show?
Is the Macbook laptop connected to the modem/router device with a cable? Or is it wireless?
When you are available, please reply back at the box below to continue troubleshooting. Thank you,