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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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PC outlook is asking ,did not ask before.

Customer Question

PC outlook is asking for password,did not ask for it before. I do not have one
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
When did the problem start?
May I start a remote session so I can take a look at the problem and solve it for you now?
Please reply using the box below.
Customer: replied 1 year ago.
Customer: replied 1 year ago.
I do not use Outlook fo E-Mail
Customer: replied 1 year ago.
Expert:  Martin replied 1 year ago.
Thank you for the information.
What do you use for email if not Outlook? Your web browser?
Customer: replied 1 year ago.
Expert:  Martin replied 1 year ago.
Thank you. Please accept the remote support offer, then From your computer click the following link:
Click Here
Then click Join your session -->
And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client
Let me know once you've done that or if you need additional steps.
Expert:  Martin replied 1 year ago.
Were you able to follow the instructions to join the remote session?
Customer: replied 1 year ago.
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Martin replied 1 year ago.
Sorry I am unable to take a phone call at this time.
What step did you get stuck on?
And are you contacting me from a computer or another device?
Customer: replied 1 year ago.
Yes from my PC
Expert:  Martin replied 1 year ago.
Do you see the button that says "Accept this offer"?

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