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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I need to erase my daughter' sold twitter account that says somet

Customer Question

I need to erase my daughter' sold twitter account that says something awful she thought was funny. She was 13.
She does not remember her password ***** I can't get it to open or accept a password *****
I need to either erase the header or the entire account.
I tried doing it with twitter for hours. No success.
Can you help me.
Submitted: 2 years ago.
Category: Email
Expert:  Martin replied 2 years ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
Has she ever accessed that twitter account from the computer you're contacting me on now? If not, do you have access to the computer she used to access the account back when she was 13?
May I start a remote session so I can take a look at the problem and solve it for you now?
Please reply using the box below.
Customer: replied 2 years ago.
She used a phone she no longer has. I think I'll call you
Expert:  Martin replied 2 years ago.
Sorry if it was only accessed from a phone and one you don't have I don't think it will be possible to recover it other than through Twitter themselves.
Has the account never been accessed by a computer?
Customer: replied 2 years ago.
You can start remote. How do you do that?
Expert:  Martin replied 2 years ago.
Thank you. Please accept the remote support offer, then From your computer click the following link:
Click Here
Then click Join your session -->
And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client
Let me know once you've done that or if you need additional steps.