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Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6237
Experience:  I have 7+ years of experience in fixing emails issues.
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I'm . I am trying to recover lost emails. The computer has

Customer Question

Hi, I'm Chris. I am trying to recover lost emails. The computer has created in an unexpected way a number of recovery folders but a number of previously created folders are missing. Can you help? please
Submitted: 2 years ago.
Category: Email
Expert:  Sandy replied 2 years ago.

Hi,I am Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

Could you please answer the following:

What is your email service provider? gmail/yahoo/hotmail or other.

What program do you use to check your emails? Internet explorer, mozilla firefox, safari, outlook, outlook express, Windows Mail, Windows Live Mail or Thunderbird or other.

Customer: replied 2 years ago.
Windows Live Mail
Customer: replied 2 years ago.
My ISP is Virgin media
Expert:  Sandy replied 2 years ago.

Have you logged into your web mail account by visiting Virgin Media website and checked out emails there?

Did you contact Virgin media regarding this?

Have you used any recovery software like Recuva or other to recover your lost emails?

Customer: replied 2 years ago.
No I haven't checked the Virgin Media website. I never did previously. I have not contacted Virgin media previously. I have not used Recuva
Expert:  Sandy replied 2 years ago.

Thank you for providing me all of the details quickly.

You need to do the following:

A. Please try to login into your Virgin Media webmail account:

If you're not able to login, please reset your account password ***** clicking "Forgotten password".

B. If this does not work, please contact your ISP directly by calling them.

C. If nothing works, please download, install this program named Recuva.

Visit this website:

Click "Download Latest version(4.02 MB)" on the right hand side and then download, install it and run it.

It will find the deleted emails and help you recover them.

Note: Recuva make take 2-3 hours to complete the recovery process.