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When I set up my computer I had a Hotmail account, I added…

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When I set up my...
When I set up my computer I had a Hotmail account, I added my Microsoft, pictures, files. I refreshed the system as the computer was not running well. I noticed I had two accounts one for Hotmail and one for MTS. I believe I deleted the Hotmail account and now have lost all my files. Is there a way to get this back.
Submitted: 2 years ago.Category: Email
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Answered in 1 minute by:
7/23/2015
Email technician: Josh, Computer Enthusiast replied 2 years ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,840
Experience: Email expert with over 5 years experience
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Hi! Why do you believe your account is deleted?
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Customer reply replied 2 years ago
I have no pictures, music or saved files.
Email technician: Josh, Computer Enthusiast replied 2 years ago
If you go to http://www.hotmail.com Are you brought to a sign-in screen or into an email account?
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Customer reply replied 2 years ago
I get my email account only
My loaded page is completely different, icons are missing from previous screen.
Customer reply replied 2 years ago
The email is a different format, I prefer outlook format
Email technician: Josh, Computer Enthusiast replied 2 years ago
What do you mean by "outlook format"? Are you using the Outlook email program?
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Customer reply replied 2 years ago
Can you help me.
Email technician: Josh, Computer Enthusiast replied 2 years ago
Hi, What do you mean by "outlook format"? Are you using the Outlook email program?
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Customer reply replied 2 years ago
That switched to MTS which matches my email.
Email technician: Josh, Computer Enthusiast replied 2 years ago
I am not sure what you mean that it switched and matches your email. Are you able to sign into the Hotmail account?
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Customer reply replied 2 years ago
Yes, I have a password ***** it only takes me to my email, it does allow me to retrieve the files.
Email technician: Josh, Computer Enthusiast replied 2 years ago
What type of files?
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Customer reply replied 2 years ago
I am not looking for an email, I am looking for all my data that was saved in pictures, music, my folders are all empty.
Email technician: Josh, Computer Enthusiast replied 2 years ago
Ah gotcha - So you are looking for the personal pictures, etc that you had saved on your hard drive; is that right?
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Customer reply replied 2 years ago
yes
Email technician: Josh, Computer Enthusiast replied 2 years ago
Do you remember if you selected the option to keep your files before doing the reset?
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Customer reply replied 2 years ago
It was a refresh that stated no files would be deleted.
Customer reply replied 2 years ago
Perhaps there was a selection I missed or bypassed.
Email technician: Josh, Computer Enthusiast replied 2 years ago
Are you sure you didn't accidentally select Reset instead of Refresh which are two different options? I am assuming that you have Windows 8
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Customer reply replied 2 years ago
I am not sure now
Email technician: Josh, Computer Enthusiast replied 2 years ago
Try this.. Click on the Search icon and type in the name of a file that you can remember Does it appear?
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Customer reply replied 2 years ago
I tried two different names, nothing.
Email technician: Josh, Computer Enthusiast replied 2 years ago
No problem. Do you know which recovery program that you tried?
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Customer reply replied 2 years ago
A micro soft called Silver.....? Bing.....
Email technician: Josh, Computer Enthusiast replied 2 years ago
Please click here: http://go.microsoft.com/fwlink/p/?LinkId=254871 The program will automatically download. Run the installation and the program should retrieve the files that you were removed for you. Note: If you prefer that I run the program for you -- I am sending you an additional services offer to connect to your computer and fix the issue. Please accept that offer and we can continue otherwise please follow my steps above so that you can retrieve your files again.
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Customer reply replied 2 years ago
Not sure, I would need to go back, sorry cannot afford 93.00
Email technician: Josh, Computer Enthusiast replied 2 years ago
That is okay -- here are the steps to follow... Please click here: http://go.microsoft.com/fwlink/p/?LinkId=254871 The program will automatically download. Run the installation and the program should retrieve the files that you were removed for you.
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Email technician: Josh, Computer Enthusiast replied 2 years ago
Here is the link so you can click it: http://go.microsoft.com/fwlink/p/?LinkId=254871
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Customer reply replied 2 years ago
It did not work, it states it detected no errors.
Customer reply replied 2 years ago
Trouble shooting could not detect a problem.
Email technician: Josh, Computer Enthusiast replied 2 years ago
No problem. I am going to have you download a recovery program called Recuva that I use with customers to recover files that are missing/deleted. Click here: http://www.piriform.com/recuva Select Free Download - Run the installation the run the recovery program
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Customer reply replied 2 years ago
How will I know that the files are recovered. Do I need to restart.
Email technician: Josh, Computer Enthusiast replied 2 years ago
Did the files show up in the program?
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Customer reply replied 2 years ago
no, not yet, I am down loading again.
Email technician: Josh, Computer Enthusiast replied 2 years ago
Okay -- let me know how it goes
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Customer reply replied 2 years ago
Nope, only Google chrome showed up
Email technician: Josh, Computer Enthusiast replied 2 years ago
I am not sure what you mean -- "only Google Chrome showed up" Please download and run the program
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Customer reply replied 2 years ago
Going to bed, Thanks anyway. If you can email me another solution that would be great. ***@******.***
Email technician: Josh, Computer Enthusiast replied 2 years ago
Using Recuva should resolve your issue. I have used the program with thousands of customers to recover files but you must download and run the file.
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Email technician: Josh, Computer Enthusiast replied 2 years ago
If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you
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