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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 18964
Experience:  Email expert with over 5 years experience
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When I set up my computer I had a Hotmail account, I added

Customer Question

When I set up my computer I had a Hotmail account, I added my Microsoft, pictures, files. I refreshed the system as the computer was not running well. I noticed I had two accounts one for Hotmail and one for MTS. I believe I deleted the Hotmail account and now have lost all my files. Is there a way to get this back.
Submitted: 2 years ago.
Category: Email
Expert:  Josh replied 2 years ago.
Hi! Why do you believe your account is deleted?
Customer: replied 2 years ago.
I have no pictures, music or saved files.
Expert:  Josh replied 2 years ago.
If you go to http://www.hotmail.com Are you brought to a sign-in screen or into an email account?
Customer: replied 2 years ago.
I get my email account only
My loaded page is completely different, icons are missing from previous screen.
Customer: replied 2 years ago.
The email is a different format, I prefer outlook format
Expert:  Josh replied 2 years ago.
What do you mean by "outlook format"? Are you using the Outlook email program?
Customer: replied 2 years ago.
Can you help me.
Expert:  Josh replied 2 years ago.
Hi, What do you mean by "outlook format"? Are you using the Outlook email program?
Customer: replied 2 years ago.
That switched to MTS which matches my email.
Expert:  Josh replied 2 years ago.
I am not sure what you mean that it switched and matches your email. Are you able to sign into the Hotmail account?
Customer: replied 2 years ago.
Yes, I have a password ***** it only takes me to my email, it does allow me to retrieve the files.
Expert:  Josh replied 2 years ago.
What type of files?
Customer: replied 2 years ago.
I am not looking for an email, I am looking for all my data that was saved in pictures, music, my folders are all empty.
Expert:  Josh replied 2 years ago.
Ah gotcha - So you are looking for the personal pictures, etc that you had saved on your hard drive; is that right?
Customer: replied 2 years ago.
yes
Expert:  Josh replied 2 years ago.
Do you remember if you selected the option to keep your files before doing the reset?
Customer: replied 2 years ago.
It was a refresh that stated no files would be deleted.
Customer: replied 2 years ago.
Perhaps there was a selection I missed or bypassed.
Expert:  Josh replied 2 years ago.
Are you sure you didn't accidentally select Reset instead of Refresh which are two different options? I am assuming that you have Windows 8
Customer: replied 2 years ago.
I am not sure now
Expert:  Josh replied 2 years ago.
Try this.. Click on the Search icon and type in the name of a file that you can remember Does it appear?
Customer: replied 2 years ago.
I tried two different names, nothing.
Expert:  Josh replied 2 years ago.
No problem. Do you know which recovery program that you tried?
Customer: replied 2 years ago.
A micro soft called Silver.....? Bing.....
Expert:  Josh replied 2 years ago.
Please click here: http://go.microsoft.com/fwlink/p/?LinkId=254871 The program will automatically download. Run the installation and the program should retrieve the files that you were removed for you. Note: If you prefer that I run the program for you -- I am sending you an additional services offer to connect to your computer and fix the issue. Please accept that offer and we can continue otherwise please follow my steps above so that you can retrieve your files again.
Customer: replied 2 years ago.
Not sure, I would need to go back, sorry cannot afford 93.00
Expert:  Josh replied 2 years ago.
That is okay -- here are the steps to follow... Please click here: http://go.microsoft.com/fwlink/p/?LinkId=254871 The program will automatically download. Run the installation and the program should retrieve the files that you were removed for you.
Expert:  Josh replied 2 years ago.
Here is the link so you can click it: http://go.microsoft.com/fwlink/p/?LinkId=254871
Customer: replied 2 years ago.
It did not work, it states it detected no errors.
Customer: replied 2 years ago.
Trouble shooting could not detect a problem.
Expert:  Josh replied 2 years ago.
No problem. I am going to have you download a recovery program called Recuva that I use with customers to recover files that are missing/deleted. Click here: http://www.piriform.com/recuva Select Free Download - Run the installation the run the recovery program
Customer: replied 2 years ago.
How will I know that the files are recovered. Do I need to restart.
Expert:  Josh replied 2 years ago.
Did the files show up in the program?
Customer: replied 2 years ago.
no, not yet, I am down loading again.
Expert:  Josh replied 2 years ago.
Okay -- let me know how it goes
Customer: replied 2 years ago.
Nope, only Google chrome showed up
Expert:  Josh replied 2 years ago.
I am not sure what you mean -- "only Google Chrome showed up" Please download and run the program
Customer: replied 2 years ago.
Going to bed, Thanks anyway. If you can email me another solution that would be great. ***@******.***
Expert:  Josh replied 2 years ago.
Using Recuva should resolve your issue. I have used the program with thousands of customers to recover files but you must download and run the file.
Expert:  Josh replied 2 years ago.
If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you

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