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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I wanted to delete an e-mail account and add a different user

Customer Question

I wanted to delete an e-mail account and add a different user - I deleted the account but it says I have "No account available" to add a different account. The e-mail address still shows on the side bar but not receiving any mail. What did I do wrong and how can I correct it?
Submitted: 2 years ago.
Category: Email
Expert:  Bryan replied 2 years ago.
Hi, and thank you for asking your question.
Are you unable to "Add" a new account in Account Settings itself?
May I set up a quick remote session, which will allow me to connect directly to your screen and assist you with this issue?
Please reply back to me below. Thank you.
Customer: replied 2 years ago.
I have tried to add an account - it will not accept the new info
you may connect directly - thank you
Expert:  Bryan replied 2 years ago.
OK. Let's get started with the remote session now. Please open up the following link:
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
Thank you.
Expert:  Bryan replied 2 years ago.
Since your issue was not resolved, I have requested a full refund for you now. Thanks.
Expert:  Dustin replied 2 years ago.
Welcome, my name is ***** ***** I will assist you today!
If the problem still exists. I would like to take a shot at fixing the problem. Do you still have time tonight, or would another time work better for you?
Dustin S.

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