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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 37882
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have an unwanted message; one purporting to come from Facebook,

Customer Question

I have an unwanted message; one purporting to come from Facebook, directing me to click on it to win a prize. I can't get rid of it without Force click on Safari, so I can't use the computer in normal way.
How can I delete this.
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Please try the following fix:
1. Force Quit Safari (Or just restart the computer.)
2. Press and hold the Shift key on the keyboard, and open Safari.
, then that message / webpage should not load any more.
3. Click on Safari menu at the top, and select Reset Safari, and reset.
; if there is no Reset Safari option, then click on the option Clear History and Website Data, and clear.
4. Quit Safari and re-open Safari normally, and it should work fine now.
- If that does not work, force quit Safari (or restart the computer)
, then disconnect Wi-Fi/wireless from the computer, or disconnect the Ethernet/network cable from the computer (or disconnect the power cord from the Internet modem/router device)
, then press and hold Shift key and open Safari
, then reset Safari and/or clear...
, re-connect the computer to Internet
, then quit / re-open Safari.
Please reply at the box below. Thank you.